Shipping Charges and Delivery Policy

SHUKR has partnered with DHL, one of the world’s leading logistics companies, to provide you with cost-effective, quick and flexible shipping.

Once we ship your order: you will receive a tracking number for your shipment, allowing you to track your order from the moment it leaves our warehouse until the point it reaches your doorstep. You will also have an opportunity to re-schedule the delivery with DHL according to a time convenient for you if necessary.

Orders are shipped from our warehouse in Amman, Jordan.

Please note that if you give DHL the authorization to deliver a package without a signature, SHUKR is not responsible for the package if it goes missing. We do not recommend giving DHL authorization to deliver without a signature.

No customs charges

There are no customs duties when shipping to the US. You only pay for the product and shipping.

 

Shipping and Returns Charges

Shipping on all orders over $100 is FREE*.
Shipping for orders under $100 is a flat rate $6.95.

*Important notice: If you return items from your order, causing the order value to drop below $100, then you will be charged the normal shipping rate of $6.95 and the FREE shipping will be cancelled.

Returns shipping costs $4.95 per item. So, for example, returning 1 item will cost $4.95; 2 items will cost $9.90; 3 items will cost $14.85, and so on.

Both the initial shipping and any returns cost are highly subsidized rates. The actual cost that SHUKR pays DHL for each shipment is typically at least double the rate that we charge our customers. While we would love to offer completely free shipping or returns shipping, this would force us to increase our product prices to compensate for the extra cost.

We charge a returns shipping fee per item in order to avoid misuse of our FREE shipping offer. Sometimes customers will order tens of items in order to try on various colors and sizes and then return almost all of them. This can cost us hundreds of dollars in shipping costs, is unfair to other customers because we can not offer the cheapest shipping options we would like to, and increases the carbon footprint in our world.

Returns need to be sent back with DHL, which SHUKR will arrange once you contact us about a return. Please see our Returns and Exchanges page for further details.

Timely shipping

You should receive your order within a maximum of 5 business days from the date of shipping your order from our warehouse.

The date of shipping is normally the next day after placing your order. Exceptions to this include orders placed on Thursday - which are shipped on Saturday, after the Friday weekend break - and orders that require any follow up with customers prior to shipping.

Shipping Queries

If you have any queries about the shipping status of orders placed, please contact us using the “About My Order” option, and we will track your package, ensuring a speedy recovery.

For more information, please contact us using the “General Queries” option.