Our customer service department is based in Amman, Jordan, so please contact us through the following means only:
If you wish to exchange or return a product, please visit our Returns & Exchanges page.
If you are contacting us regarding the status of your order or an amendment to your order, please submit a ticket using the "About My Order" option.
For all other inquiries, please submit a ticket using the appropriate option.
You may leave a message on our voice mail at +1 850 558 1759. Please leave your name, e-mail address, order number (if applicable), and tell us what you need assistance with.
For more detailed articles about using our site, finding your size, or the order process, please visit our Knowledge Base.
In addition to being available via phone message and email, we are now available to respond to all your questions via WhatsApp between 7:00 AM to 1:00 PM UTC (Coordinated Universal Time) from Sunday to Thursday. You can still contact us by WhatsApp outside of these hours but we will only be able to respond within these office hours specified. Please see this link to see what UTC is equivalent to in your time zone: https://time.is/UTC
To be able to contact us via WhatsApp, you only need to save our phone number: +962 799409406 on your contact list and send us your message. It’s just another easy way for you to stay in touch with us!
If you have sent us an email and have not received a response within 3 business days, please check your spam folder as your email provider may be mistakenly redirecting our emails to your spam folder instead of your inbox.